Q&A

The ultimate shareholders of MeDirect are AnaCap Financial Partners II L.P., a fund managed by AnaCap Financial Partners LLP, a UK private equity firm focused on investing in the European financial sector. Senior management of the Bank are also shareholders with a minority stake in the Bank’s equity.

MeDirect was established in June 2004 and one year later became a fully licensed Maltese credit institution, regulated by the Malta Financial Services Authority (MFSA). In July 2009, MeDirect was acquired by new shareholders, a fund managed by AnaCap Financial Partners LLP, a UK private equity firm, and was recapitalised. In September 2014 MeDirect bought Volksbank Malta Limited, a subsidiary of Volksbank Austria providing banking services to the Maltese retail and corporate sectors and incorporated it under the name of Mediterranean Corporate Bank Limited. In 2017 the activities of Mediterranean Corporate Bank were merged with the existing corporate banking services offered by MeDirect. In 2015, the holding company of MeDirect, completed the acquisition of Charts, a local investment services company, thus further strengthening its presence in the local market. With approximately  350 employees at Group level in aggregate, we are growing a world-class Tech platform in Malta to support our pan-European operations, currently in Belgium, The Netherlands and Malta.

MeDirect is a fully licensed Maltese credit institution, regulated by the Malta Financial Services Authority (MFSA) and supervised by the European Central Bank (ECB).

To comply with European Regulations, MeDirect must apply enhanced due diligence procedures to Politically Exposed Persons. Politically Exposed Persons are individuals who have been entrusted with a prominent public function or who are closely related to such persons.

MeDirect asks this question in order to comply with the Foreign Account Tax Compliance Act (FATCA). This is a US law which requires non-US financial institutions to provide the US tax authority (the Internal Revenue Service or IRS) with information on certain US persons with accounts outside of the US. If you qualify as a US person, you cannot apply for an account.

• have your official and fiscal residence in the Netherlands.
• hold a European passport or ID card
• be in possession of a mobile phone
• be at least 18 years old.

Currently we do not yet offer fully-fledged payment services in the Netherlands. When you open an account with MeDirect you do get a cash account. From this account you can make payments to your own account at another bank or to someone else but this is limited and is not designed as a payment account.

If you still want to transfer your payment account to MeDirect, this is possible. You can contact our Customer Service on 030 203 59 00 or via [email protected].

You can deposit money by making a transfer from an external bank account directly to your MeDirect account. You can find your IBAN number on the overview of your accounts after you have logged in.

Please note: at MeDirect you have received a Maltese IBAN number. This works exactly the same as you are used to, only these are a bit longer than the Dutch version.

If you have MeDirect accounts denominated in different currencies, you can move money between these accounts from the tab “My transactions” and then selecting the option “Move money”. Now select the box ‘Between my accounts’ and follow the further instructions. Given the fact that both accounts have a different currency, MeDirect applies an indicative rate that includes a margin of 0.50%.

Yes, it is possible to set up future dated payments with a weekly, monthly, bi-yearly or yearly occurrence.  To set this up, you will have to log to your personal online platform and surf to the section Move Money.

Should you wish to close an account, you can send a secure message through Online Banking providing us with instructions to send any outstanding balance together with any interest due to an account of your preference. Alternatively, you can call us on 030 203 5900.

We are sorry to hear that and would like to help you resolve it. You can hand in a complaint by phone on 030 – 203 59 00. Our colleagues will help you resolve the complaint as soon as possible.

If you wish to send an e-mail, you can send it at: [email protected] or fill in the contact form. If we cannot resolve your complaint quickly, our team of experts will get to work. You will receive a confirmation of your complaint within 5 business days.

Are you are not satisfied with how your complaint was dealt with, you can appeal within 6 weeks by submitting an email to the management of MeDirect, also through:  [email protected]
To be able to solve your complaint correctly, we ask you to include the following information in your message to us:

1.Description of the complaint and why you do not agree with MeDirect’s solution.

2. Your full name, address, phone number and account number at MeDirect.

Have you gone through MeDirect’s complaint procedure and are still not satisfied with the outcome? You can submit your complaint to the Kifid. For more information, please visit www.kifid.nl. Or, you can choose to contact the Office of the Arbiter for Financial Services in Malta.

• Fill or Kill: your order will be executed immediately in its entirety or cancelled
• Immediate or Cancel: your order will be executed immediately in whole or in part, otherwise the order (or any unfilled parts of it) will be cancelled. Partial fills are accepted with this type of order, unlike a Fill or Kill order, which must be filled immediately in its entirety or cancelled.
• Good for the Day: your order will automatically expire if not executed at the end of the day when the order was placed. A “Good for Day” order is an order that is good for that day only, during which time partial fills can take place. If it is not filled, the order (or any unfilled parts of the order) will be cancelled. If you wish, you can re-input the order on the next working day.

• If you don't have an Investment account yet, you first have to open one by clicking ‘Open an account.’
• You can buy or sell the securities already on your MeDirect Investment account by clicking the ‘Investments’ tab and then ‘investment account’ via the secure website. You can then buy or sell the security. If you know the name, ticker or ISIN of the security, click 'My investments' in the main menu and then click 'Place an order'. You can also use the Fund navigator, Tracker navigator, equity or bond navigator to find the security that meets your criteria. After the product detail page, you then make a purchase.
• You order can only be executed if the balance on your account is sufficient.

1. Login to our online banking platform.
2. Click on the “Profile” section on the top right-hand side of the screen
3. Click on “Mobile Banking”
4. Unpair Mobile Application.

• Dividend reinvestments/dividend options on international markets. Where possible we will offer this option on the local Belgian, French and Dutch markets.
• Odd lot offers, typical in the United States market, e.g. mini tenders.
• Non official offers, or offers that are not supervised or regulated by an official entity.
• French loyalty bonus offers.
• Company meetings, proxy voting, and consent offers.
• Unregulated/unprotected corporate actions offered by third parties.

A mandatory event does not require any investment decision from you, it is simply for your information. An example of a mandatory event would be a spin-off, where part of a company is spun-off to create a new company. If you have shares in the original company, you will receive shares of the new company whilst retaining your original investment.

A voluntary event invites you to take part in an offer, but you may also decline to take part, in which case the default option will apply. Usually, the default option for a voluntary event is to ‘take no action’. A tender offer is an example of a voluntary event, where a third party wants to buy a portion of equity in your invested company, you will have the option to tender all or part of your investment. The event could eventually become a mandatory takeover where the third party attempts to buy the entire share capital leaving you without the choice to tender or not.

MeDirect ensures that all personal data is securely stored. To protect your personal details against access by unauthorised persons or loss, we implemented the necessary technology and keep it up to date at all times.
In the event that third parties offer a service to MeDirect, a contractual agreement ensures they implement the correct security procedures to safeguard your personal data such as working with encrypted information. The transfer of personal data to third parties will only be for purposes laid down in our agreements with clients and/or our term and conditions.

• An amendment of our privacy policy.
• Giving privacy training to all our employees.
• Amendment of our general terms and conditions and cookie policy.
• Training to our employees concerning HR requests.
• A review of how we ask whether someone wants to be informed of our commercial offers or newsletters.
• Amendment of internal policies to ensure they are in line with GDPR legislation.

The General Data Protection Regulation (GDPR) is a set of rules to ensure a better protection of European citizens' data. It is a revision of European legislation from 1995, the Data Protection Directive. The GDPR's goal is twofold: on the one hand it aims to safeguard European citizens' privacy, on the other hand it wants to give citizens more rights as to what happens with their personal data. GDPR came into force on 25 May 2018.