Below you can find the mostly frequently asked questions. We have split them up in categories to help you find the answer you are looking for. 

If you can’t find an answer to your question, or your question hasn’t been fully answered, please contact us.


Who is MeDirect?

Who are the shareholders of MeDirect?

What is the background of MeDirect?

Where is MeDirect from?

How to become a client

Why do I need to disclose whether I, or any of my relatives, hold public office?

Why do I need to disclose whether I am a US citizen, US resident alien of US tax resident?

Can I open a joint account?

What are the requirements to open an account?


Can I transfer my payment account to MeDirect?

How can I deposit funds in my account?

How do I change beneficiaries?

How is the currency exchange rate determined?

Can I move money between different currencies?

Can I instruct recurrent future dated payments between my MeDirect accounts?

How can I close an account?


How are my savings protected?

What does MeDirect do to guarantee the security of online banking?

What can I do to guarantee the security of online banking?

How are my investments protected if something happens to MeDirect?


Who shall I contact if I have a complaint?


Can I change the amount of the monthly contribution?

Can I add an additional amount to my MeManaged Portfolio?

Can I withdraw an amount from my MeManaged Portfolio?

Can I sell my MeManaged Portfolio in one go?

Investment orders

What order types are available?

Can I settle a trade with a different currency than the currency of denomination of the security?

Are the prices quoted real time?

How do I place an order?

Can I request to add an equity or a tracker to the universe of tradable securities of MeDirect?

Mobile App

What shall I do if my mobile is stolen?

What must I do if I change or lose my mobile device?

How many devices can I pair the app with?

Corporate actions

Can I attend and/or vote at a company meeting?

How do I receive new shares or rights arising from a corporate action?

Are there certain corporate actions not offered by MeDirect?

How do I provide MeDirect with my instruction?

Why is the MeDirect deadline for corporate actions earlier than the company registrar deadline?

Can MeDirect advise me on which option I should take?

What happens if I miss the deadline for returning my choice of option?

What is the difference between a mandatory and a voluntary corporate action?

Transfer of assets to MeDirect

What are the steps for transferring my portfolio?

Privacy & GDPR

Protection of your personal data

What measures does MeDirect take to be in line with this legislation?

What does GDPR imply?