Q&A

Below you can find the mostly frequently asked questions. We have split them up in categories to help you find the answer you are looking for. 

If you can’t find an answer to your question, or your question hasn’t been fully answered, please contact us.

 

MeDeposit

Can I add money to my MeDeposit account?

Are there any fees for opening and managing MeDeposit?

How is the interest on my account calculated and paid out?

What is the minimum or maximum deposit for MeDeposit?

What is a (savings) deposit account?

Are there any charges for opening and managing a savings account?

Are my savings secure with MeDirect?

Who is MeDirect?

Who are the shareholders of MeDirect?

What is the background of MeDirect?

Where is MeDirect from?

How to become a client

Why do I need to disclose whether I, or any of my relatives, hold public office?

Why do I need to disclose whether I am a US citizen, US resident alien of US tax resident?

Can I open a joint account?

What are the requirements to open an account?

Accounts

Can I transfer my payment account to MeDirect?

How can I deposit funds in my account?

How do I change beneficiaries?

How is the currency exchange rate determined?

Can I move money between different currencies?

Can I instruct recurrent future dated payments between my MeDirect accounts?

How can I close an account?

Safety

How are my savings protected?

What does MeDirect do to guarantee the security of online banking?

What can I do to guarantee the security of online banking?

How are my investments protected if something happens to MeDirect?

Complaints

Who shall I contact if I have a complaint?

MeManaged

Do I receive updates on the performance of my MeManaged account?

Can I close my MeManaged account or withdraw money?

Who manages my MeManaged portfolio?

I want to sell my MeManaged portfolio. What steps should I take to do so?

How do I adjust my MeManaged risk profile?

How many risk profiles does MeManaged offer?

Which investments will be invested in on my behalf?

How do I open a MeManaged account?

How are management fees charged?

Can I add an additional amount to my MeManaged Portfolio?

Mobile App

What shall I do if my mobile is stolen?

What must I do if I change or lose my mobile device?

How many devices can I pair the app with?

Corporate actions

Can I attend and/or vote at a company meeting?

How do I receive new shares or rights arising from a corporate action?

Are there certain corporate actions not offered by MeDirect?

How do I provide MeDirect with my instruction?

Why is the MeDirect deadline for corporate actions earlier than the company registrar deadline?

Can MeDirect advise me on which option I should take?

What happens if I miss the deadline for returning my choice of option?

What is the difference between a mandatory and a voluntary corporate action?

Transfer of assets to MeDirect

What are the steps for transferring my portfolio?

Privacy & GDPR

Protection of your personal data

What measures does MeDirect take to be in line with this legislation?

What does GDPR imply?