Are you already a customer of MeDirect?
And if you haven’t seen our messages in recent months about some important changes in our customer approach and offer, be sure to read the information below and find out how you can put your money to work with us.
We also remind you that if you have received the confirmation message that your accounts have been fully migrated to the MeDirect Bank (Malta) plc platform, you can now access them via www.medirect.com.mt.
Do you want to become a customer?
Terrific! We would love to hear from you and welcome you to www.medirect.com.mt.
Information for existing customers
What is changing at MeDirect?
Following MeDirect’s decision to further streamline its customer offering and communication, it is putting forward MeDirect Bank (Malta) plc’s general banking and investment conditions, including its privacy and cookie policy.
What are the main changes following the recent customer communication?
The main changes compared to the previously accepted terms and conditions implemented by the bank are summarised below.
| Document (in ENG) | Main change | Where to find it? |
|---|---|---|
| Retail Banking – General Terms and Conditions | The bank has updated its contact details. | Section 2, pages 3 - 4 (general).
Section 7, pages 16 – 18 (in case of complaints). Section 9, page 18 (for data protection). |
| The bank will ask you to report any changes in your personal tax situation to it. | Section 3, pages 4 - 5. | |
| The bank is introducing a number of additional protective measures in the event of inactive account management. | Section 4, page 10. | |
| The bank will adjust the applicable law and dispute resolution for the general terms and conditions. | Section 11, pages 18 - 19. | |
| Investment Services – Terms and Conditions | The bank has updated its contact details. | Section 2, page 5.
Section 18, page 22 (in case of complaints). Section 21, page 22 (for data protection). |
| Tariffs and Charges | In view of the expansion of its range of services and products, the bank informs you about the current bank and investment costs and rates. | Please also note some changes for a limited number of existing products (see the section 'And what about my current savings and investments?' below). |
| Privacy and Cookie Policy | The bank has updated its contact details. | Section 13, page 15 (Privacy Policy).
Section 7, page 8 (Cookie Policy). |
| A specific cookie type is listed that is associated with the website of MeDirect Bank (Malta) plc: www.medirect.com.mt. | Section 4.1.1, page 4 (Cookie Policy). |
You can also consult all documents on our documents page.
What changed for me as a customer?
You can now reach the bank and its services via the website https://www.medirect.com.mt and via the email address [email protected]. Please note that our banking platform and services, as well as all official communication with you, are in English.
To continue using the MeDirect mobile app, we ask you to re-link it to your account. You can read how to do this here.
We would like to emphasise that you have retained your customer login details and account numbers and that deposits up to €100,000 will continue to be covered by the Maltese Depositor Compensation Scheme.
And because we strive to provide you, our valued Dutch client, with the best possible banking and investment solutions, you have gained access to the full product range of MeDirect Bank (Malta) plc. This means that you also can:
- apply for a free Mastercard debit card,
- open joint accounts,
- access the MeMax Savings Account (2% per year, paid monthly) (*),
- subscribe to term deposits in EUR, USD and GBP, with interest rates of up to 3% per annum (**),
- choose from more than 4,000 investment products.
And what about my current savings and investments?
The MeSave Account has been replaced by an Easy Access Savings Account (see here for a further description) that temporarily offers 1.50% interest (***). As you have read earlier, the Fixed Term Deposits and the MeMax Account are an attractive alternative to put your money to work.
The MeDeposit accounts expired on the maturity date as usual and you can re-subscribe to the term deposits that are currently available.
You have kept the funds in the investment plans, but no more can be deposited. However, in line with your personal financial goals and risk assessment, you can choose from a wide range of other investment plans that have been created in collaboration with Morningstar, Aegon and Liontrust.
Nothing changed in your investment positions in stocks, ETFs and funds. Note, however, that a service fee is no longer charged to your investment portfolio and that transaction fees now apply to ETFs and mutual funds. If you are a MeManaged customer, the management fee increased from 0.95% to 1.2%.
Do you have any questions?
If you have any questions, be sure to visit the support page of MeDirect Bank (Malta) plc. You can also contact our customer service via the banking portal, by e-mail ([email protected]) or by phone (+356 2557 4400).
MeDirect Bank (Malta) plc, company registration number C34125, is regulated by the Malta Financial Services Authority and is licensed to undertake the business of banking in terms of the Banking Act (Cap. 371) and investment services under the Investment Services Act (Cap. 370). MeDirect Bank (Malta) plc is regulated by the Malta Financial Services Authority as a Credit Institution under the Banking Act 1994. MeDirect Bank (Malta) plc is licensed in Malta and is permitted to provide regulated services throughout the EU on the basis of the EU passporting regime. If you are located outside of the EU, MeDirect Bank (Malta) plc may not be permitted to provide products or services to you.
(*) The account is available in Euro and the rate quoted is gross of tax, paid on a monthly basis and is compounded. Account holders can deposit up to €2,000 per month up to a maximum account balance of €50,000.
(**) Interest rates are annualized and calculated without taxes. The interest is paid into the account. Accounts can be opened from €100 and the deposit must be held for at least 3 months, you will not be able to withdraw the money. If a withdrawal is made, the rate will not be achieved. Terms and conditions apply.
(***) The interest rates are annual, paid every six months and calculated without taxes. Terms and conditions apply.